Refund Policy
You have 90 days from delivery to send the DJI Mini 4K Fly More Combo back. Return shipping is on us.
1. The window
The 90 days run from the day the carrier marks your parcel delivered, not from the day you ordered. Start the return inside that window and it does not matter when the parcel gets back to us.
2. What condition it needs to be in
Unflown, or flown only enough to confirm it works. The flight logs come back with the aircraft and we do read them. Everything in the case, including all three batteries, the spare propellers and the cables.
Include everything that came in the box. A missing accessory is deducted from the refund at what it costs us to replace.
3. How to start one
Email support@skyframe.shop with your order number and a sentence on what went wrong. We reply with a return address and, where applicable, a prepaid label. Do not send anything back before you have heard from us, because parcels that arrive unannounced take much longer to match to an order.
4. When you get your money
We inspect the return the day it arrives and issue the refund within two business days. It goes back to the card you paid with. Your bank then takes five to ten business days to show it, which is out of our hands.
We refund what you paid for the item. Since shipping was free there is nothing to deduct.
5. Damaged, faulty or wrong item
Photograph it before you do anything else, including the outer box if the damage looks like it happened in transit, and email the photographs to us within seven days of delivery. We pay the return shipping on these and send a replacement or a full refund, whichever you prefer.
A gimbal that will not calibrate out of the box is a fault. Photograph the error on the controller screen and send that with the claim.
6. What we cannot take back
Batteries that have been through more than three charge cycles, and any aircraft with impact damage.
Anything returned after the 90 day window, and anything damaged by use that falls outside normal wear.
7. Exchanges
We do not process exchanges as a single transaction. Return the item for a refund and place a new order. That way you are not waiting on our stock to move before your money comes back.